A: It's simple! Just e-mail or phone in, & we'll look it up for you.
Q: How do I apply my frequent buyer points?
A: At present, our web based ordering system does not support automated use of frequent-buyer points. Our staff is aware of this, and will include Frequent Buyer Points that you have if you simply write “please apply FBP to order” in the “comments” section. Be sure to specify how many points you will be using. If you do not specify, then we will assume that you want to use all the points you can to discount the order.
Credits and Refunds Question
Q: How do I add an existing credit to this order?
A: Each order is pre-screened for such issues prior to shipping. Simply write in the comments section: “please apply credit to order”. Include the credit number if available. Otherwise, don’t worry; we’ll locate the credit number and the amount of credit that you have.
Q: How do I return an incorrect or damaged item sent to me?
A: Please telephone us toll free at 1-800-243-8355 during normal business hours. We will supply you with a return authorization number, shipping tag, and do whatever may be necessary to correct the problem quickly and efficiently.
Deleting an Item from Shopping Cart
Q: How do I remove an item or change the quantity of an item from my shopping cart?
A: To delete an item: Simply change quantity to 0 in the QTY box and click recalculate button.
To change the quantity of an item: Change quantity in the QTY box, then click recalculate button
Order Confirmation: How do I check?
Q: I did not receive an order confirmation, how do I find out if my order went through?
A: An automated email is generated to the email address you supplied when you placed your order. Within 24 hours you should also receive another confirmation of shipment. If you do not receive either of the confirmation emails please telephone us, & a sales representative will assist you
Changing the quantity/Deleting an item in the Shopping Cart
Q: How do I remove an item or change the quantity of an item from my shopping cart?
A: To delete an item: Simply change quantity to 0 in the QTY box and click recalculate button.
To change the quantity of an item: Change quantity in the QTY box, then click recalculate button
Getting a catalog: How much time?
Q: How long does it take to get a catalog in the mail?
A: If you need a catalog right away, we will send it overnight for an additional fee. Just phone us during normal business hours. At the standard rate, inside the U.S.A. it takes around 2-4 weeks. Outside of the U.S.A. it can take up to 6 weeks.
78/88 El Camino: Website would not allow me to input year info
Q: Why can I not put 1978-1988 in the year box?
A: You may have chosen the wrong online catalog. There is a separate online catalog for the 78 and up El Camino and Monte Carlo (1978-1988) vehicles.
Login question: Website does not recognize me?
Q: Why won’t the web site recognize my customer number?
A: The website & OPGI’s internal system are setup as two different accounts to protect customer’s personal information security. When placing an order, please log in if you remember your internet account number (the number starting with 1) or log in if you remember your customer number (the number starting with 7). Or, you can sign in as a new customer if you don't remember any of your account numbers. OPGI’s sales representatives will place your order under the correct account when they receive your order. (If you know your customer number, you may write it in the comments section of the web order) Sometime, website does not recognize your customer number starting with 7. This is a software issue. We are working on this and hope to have it solved soon.
How to save/cancel orders?
Q: How do I save an order to purchase at a later date?
A: We recommend that you print the order page before logging out.
Q: I canceled an order, but it still shows up on the web site, how do I know it’s canceled?
A: Our web site maintains every order, regardless of the status.
You’ll notice a comment at the top “this order has been canceled” to let you know the order was not processed. In addition, your credit card information will come across with only the last 4 numbers, so your information is safe.
Q: Does your $299 free ground freight offer cover all your products?
A: In brief, no it does not. Generally, products that are oversized or overweight do not qualify. Please refer to the Free freight web-page that describes the policy in detail for complete information.
Shipping Options: FedEx, etc...
Q: What shipping company options do I have? (Fed Ex, UPS, US Mail, DHL)
A: OPGI normally ships Federal Express, however will accommodate you with special shipping needs. Please telephone us for details at (562) 594-1000 and press “2” for sales or toll free at 1-800-243-8355.
Shipping Question: Want shipped to alternate address
Q: This is my 1st order, why wont OPGI let me ship to an alternate address?
A: This is entirely motivated to safeguard you from credit card fraud. A simple way to get your order shipped to where you want it would be the following; prior to placing your order, simply call your credit card company and add the alternate address onto the credit card being used; Our accounting department will verify the secondary address listed.
Shipping Charges: Why Insurance?
Q: Why is there an Insurance fee?
A: The small insurance fee covers our cost of handling, labor, repackaging and any other issues that might arise when there is a problem with a shipment. It allows us to expedite any damages, returns, etc... Quickly and efficiently. The coverage applies to all orders placed with us no matter the size.
Shipping Charges: International Customers
Q: I am international customer, how to I receive a freight cost quote?
A: Write in comments section: “please email freight quote before placing order”
Return a product, Damaged Shipments
Q: How do I return an incorrect or damaged item sent to me?
A: Please telephone us toll free at 1-800-243-8355 during normal business hours. We will supply you with a return authorization number, shipping tag, and do whatever may be necessary to correct the problem quickly and efficiently.
Processing my order: How long does it take?
Q: How long does it take to receive/process an order?
A: We guarantee that your order will be processed the very same day it is received before 11:30am on a weekday. Web orders placed on weekends (from 11:30am Friday to Sunday) will be processed the following Monday morning. Normally, orders for in-stock merchandise placed before 11:30 AM are shipped the same day, or within 2 business days.
Oversized Item Question: One charge per invoice?
Q: If I have more then one Over Size item on an order how many times do I pay the Over Size Charge?
A: The Website makes no such distinction, so the system will display a full freight charge for each oversized item. Every order is pre-screened prior to shipping. We make every attempt to consolidate each shipment. If two oversized products can ship in a single oversize box then we will discount the freight (Freight charge changes are a frequent occurrence).
Q: How do I know if a part will interchange with my vehicle?
A: Email or phone in, & a sales representative will find out for you.
Product quality: Where do OPGI parts come from?
Q: Who are the makers of the products that I buy?
A: We’ve been in the business over 2 decades. In that time, we have manufactured thousands of our own signature restoration parts. In addition to our own, we have hundreds of loyal and dedicated suppliers that we use. If our website does not give you enough information and you are concerned about a specific products quality or who the maker is, simply telephone us during normal business hours and we will try to accommodate you with any concerns that you have regarding product quality, fit, finish, and origin.
Front End Rebuild Kit – Oval or Round bushings?
Q: How do I know if I need Round or Oval bushing for my front end rebuild kit?
A: You should check the rear bushing of your front lower control arms.
Q: There was no section to enter in a promotion code, how do I know I’m receiving sale pricing?
A: No promotion codes are necessary. Our web site is updated constantly. Anytime there is a sale or promotion, you’ll see it on our website within 24 hours!
Q: Are there Volume Discounts during a period where there is another promotion already offered?
A: Unless otherwise stated, we do not allow two promotions (or more) at once. If you place your order by phone, we’ll assist and present you with the better deal, if there is a choice.
Back Orders
Q: Does OPGI Web Site track backorders?
A: Yes, but the information is not viewable at present. Our programmers are working on this and hope to have it resolved soon. You may telephone our sales desk for up-to-the minute information on any backorders you may have.
Q: Will my back orders be shipped in exactly 30 days?
A: We maintain sophisticated software to insure that when you’re order is placed; you are “in-line” first when the product becomes available. Backorders can take as little as a few days. We maintain a 30 day average because it is sometimes longer. For an approximate estimate, please telephone our sales offices anytime. (562) 594 1000, ext. 2 or toll free at 1-800-243-8355
Frequent Buyer Points Questions
